摘要
About the Role
Major accountabilities:
Advanced knowledge of pharmaceutical instruments Well-connected in OEM industry Knowledge of CFR 21 compliances Job role requires global interaction Team contributor Proficient in English Stakeholder management Vendor development and management Plays a pivotal role in leading the technical services team and managing analytical instrumentation across the facility. This role is responsible for ensuring operational efficiency, quality compliance, accurate reporting, and continuous improvement in line with pharmaceutical industry standards. Team Leadership & Performance
Lead and develop service team members for consistent, high-level performance
Conduct team performance reviews and set individual development goals
Create a results-driven work environment aligned with organizational values
Inventory & Asset Management
Monitor and manage spares inventory and ensure accurate usage documentation Track monthly spares consumption and support procurement forecasting
Oversee material movement processes to ensure traceability and compliance
Equipment Management & Compliance
Ensure continuous readiness and calibration of all analytical instruments
Plan and execute Preventive Maintenance (PM) schedules and ensure adherence
Maintain ALCOA+ principles across all service-related documentation and data handling
Attend and resolve breakdown calls efficiently, minimizing downtime
Provide hands-on support to end users for optimal equipment utilization
Vendor Coordination & Procurement
Coordinate with vendors for timely service delivery, installations, and maintenance
Evaluate vendor performance based on SLAs and recommend improvement initiatives
Support procurement processes through proactive demand planning and vendor engagement
Reporting & Analytics
Generate monthly reports covering breakdowns, calibrations, service logs, and utilization data
Provide insight-driven dashboards and summaries for senior management
Ensure service-related documentation is audit-ready and meets internal/external standards
Deviations & Change Control
Manage and investigate equipment-related deviations in accordance with SOPs
Initiate and track change control requests linked to instrumentation, processes, and materials
Collaborate with QA and Regulatory teams for corrective and preventive actions (CAPA)
Strategic & Cross-functional Engagement Collaborate closely with cross-functional teams including QA, Manufacturing, Engineering, and Regulatory Affairs
Participate in audits, validations, and continuous improvement initiatives
Identify and implement process enhancements to boost service efficiency and compliance
Minimum requirement:
- Degree or equivalent as an educational qualification
- Demonstrated, extensive experience and recognized expertise in the GxP area can override the training requirements.
- Good knowledge of English and site language (oral and written).
- Recognized expertise in analytical. Relevant experience of working in a scientific and strategic environment.
- Thorough understanding of drug development processes.
- Demonstrated successful experience with working in interdisciplinary and cross cultural teams.
- Demonstrated advanced coaching and mentoring skills.
- Thorough knowledge of relevant SOP, GMP and Novartis regulations and policies if applicable.
- Excellent communication/presentation skills and scientific/ technical writing skills. Advanced coaching and mentoring skills.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? http://www.novartis.com/about/strategy/people-and-culture
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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: http://www.novartis.com/careers/benefits-rewards
Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
