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Hybrid Customer Service Associate

摘要

Profesionales de ventas experimentados responsables de alcanzar los objetivos de ventas para una(s) cuenta(s) específica(s). Responsable de establecer e implementar un plan de ventas / negocios para una base de clientes designada o la implementación de un programa de ventas específico para apoyar de manera efectiva el viaje del paciente y posicionar adecuadamente a Novartis y sus marcas.

About the Role

Major Accountabilities

•Ensure product availability

•Administration of product inventories in key accounts

•Assist PIMS team with the follow up of the patients or HCPs enrolled in the support programs

•Stakeholder management within every account in territory:

•Hospital Director

•Administrative directors

•Division Heads

•Service Heads

•Supply Departments

•Purchasing Departments

•Analyze the market trends to define a plan of proactive promotion

•Identify commercial needs, opportunities, weaknesses and strengths of the business to propose initiatives and solutions and optimize sales

•Understand patient journey and the role of each medical specialty in the treatment of patients

•Promote the product with HCPs based on the key messages defined by marketing team

•Provide professional clinical support to customers

•Handle customer or HCP questions regarding the products

•Having approach with Payers and Prescribers trough digital platforms

Experiences:

•2 years as insurance agent with a proven record of sales performance.

•Knowledge of the health care system and its changing environment.

•Selling skills in an account development role.

•Therapy class background

Desired:

Experience as virtual representative, .

Capabilities:

•Strategic thinking

•Relationship skills (internal and external)

•Negotiation skills

•Effective communication

•Customer orientation

•Analytical skills

•Focus on results

•Cross functional work

•Self directed resilience

•Digital Saavy

Nice to Have:

•Agile ways of thinking/working certifications

•Experience as digital rep

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? http://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: http://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: http://www.novartis.com/careers/benefits-rewards

Innovative Medicines

Company / Legal Entity

MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.

Functional Area

Employment Type

Regular (Ventas)

Ajustes de accesibilidad

Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para des empeñar las funciones esenciales de un puesto, envíe un correo electrónico a [email protected] y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje.

A female Novartis scientist wearing a white lab coat and glasses, smiles in front of laboratory equipment.

Hybrid Customer Service Associate

Source URL: http://m.m.gov.net.7l.sxzbjzlw.com/careers/career-search/job/details/req-10045156-hybrid-customer-service-associate-es-es

List of links present in page

http://www.novartis.com/about/strategy/people-and-culture

http://talentnetwork.novartis.com/network

http://www.novartis.com/careers/benefits-rewards

http://novartis.wd3.myworkdayjobs.com/es/Novartis_Careers/job/INSURGENTES/Hybrid-Customer-Service-Associate---Public_REQ-10045156-1

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